Returns & Refund Policy

Returns & Refund Policy of Griffin & Cole

At Griffin & Cole, we make every effort to provide our customers with excellent service and a pleasant shopping experience. Our returns and refund policy has been carefully designed to guarantee maximum satisfaction—under the conditions described below. Please read the following rules regarding returns and refunds carefully.

If you are not satisfied with your order or wish to return a product, please contact us at info@griffin-cole.us. We will be happy to help resolve the issue as quickly as possible.

You have the right to return your order within 30 days of receipt, provided the product is in its original, undamaged condition. Please ensure that the product is complete, with original packaging and accessories. Products that cannot be returned for hygiene reasons are clearly marked on the product page.

If the product does not meet expectations or has defects, please send us an e-mail stating the reason for return and attach photos of the product. You will then receive the appropriate return form. Incomplete forms will prevent us from processing your request.

Returns must be shipped directly to our international supplier outside of your home country. After registering your return at info@griffin-cole.us. you will receive the exact return address. Return costs are borne by the customer. We recommend using a tracked shipping method to ensure the safety of your package.

Once the returned product has been received and inspected, we will either replace it or issue a refund within 5 business days. You will receive an e-mail confirming that your return has been processed.

100% Money-Back Guarantee for New Products

We offer a full money-back guarantee for all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No Returns on Sale Items

Products purchased during sales are non-returnable. These purchases are final and cannot be returned or exchanged, even if the size is unsuitable.

Return Costs

Return shipping costs are the responsibility of the customer. Griffin & Cole does not reimburse return costs and is not liable for any expenses incurred during the return process.

Return Notification Deadline

Returns must be registered within 30 days of receiving the product. After this period, returns will not be accepted. Please respect this deadline in order to exercise your right of return.

Exchange of Sale Items

Sale items are not eligible for exchange, even if the size is incorrect. Please check sizing carefully before making a purchase.

100% Guarantee on Defective Products

We provide a full guarantee on all products with manufacturing defects. Such products may be returned for either a full refund or replacement—at the customer’s choice.

Return Process

To begin the return process, please send an e-mail to info@griffin-cole.us. Once your return has been approved, you will receive detailed instructions on the next steps.

Obligation to Include Return Form

Returns without a completed return form will not be processed. Please ensure the form is included with your package so that your request can be properly handled.

Right to Cancel an Order

The customer has the right to cancel an order within 1 hour of confirmation, without providing a reason. After this period, the order leaves the fulfillment center and is passed on for shipment, which makes cancellation no longer possible.

Summary

Griffin & Cole strives to ensure customer satisfaction. By following our returns and refund policy, we can guarantee efficient and fair handling of returns. If you have any questions, please contact our customer service team at: info@griffin-cole.us.